Privacy Policy

Last Updated: 22 October, 2016

This Privacy Policy explains how Guildford Banners (“we”, “us”, or “our”) collects, uses, and safeguards your personal information when you visit or interact with www.guildfordbanners.co.uk (“our website”).

It applies exclusively to data collected through this site and outlines your rights under the UK General Data Protection Regulation (UK GDPR).

1. What We Collect

We collect personal data that you voluntarily provide, which may include:

Full name
Email address
Phone number
Billing and shipping addresses
Order history and communication records
Payment details (processed securely by third-party gateways – we never store card information)

We may also collect website usage data via cookies or analytics tools (see Section 6).

2. How We Use Your Information

Your information is used only for purposes that directly relate to your engagement with us, such as:

Processing and fulfilling your orders
Contacting you about your order status or updates
Responding to customer support queries
Sending order confirmations, invoices, and receipts
(Optional) Sending promotional emails if you opt in

We do not sell or rent your personal information. Where necessary, we share it with trusted third parties—like delivery providers or payment processors—to complete your order.

3. Your Rights Under UK GDPR

You have full control over your data. This includes the right to:

Access the data we hold about you
Correct or update inaccurate data
Request deletion of your information
Limit or object to specific data processing
Request a copy of your data in portable format (CSV)

To exercise these rights, email us at support@guildfordbanners.co.uk. We’ll respond within 30 days.

4. How We Keep Your Data Safe

We take data protection seriously. Our safeguards include:

HTTPS (TLS 1.2) encryption for all website activity
AES 256-bit encryption for stored data
PCI-compliant third-party payment gateways
Access restrictions – only authorised staff see your data
Secure offsite backups

While no system is 100% secure, we’ll notify you immediately if your data is ever compromised, in line with GDPR rules.

5. When You Place an Order

When you register or place an order, you’re asked to provide personal details. These are essential for us to:

Process your payment
Confirm delivery
Provide customer service or support

Your data will only be retained for legal, financial, or service-related purposes.

6. Cookies & Tracking Technologies

We use cookies to:

Remember your preferences
Enhance your browsing experience
Track general site performance (anonymously)

Cookies do not store personal identifiers. You may disable cookies in your browser settings, but it may affect how the site functions.

For more, see our Cookie Policy.

7. Links to External Sites

Our website may contain links to third-party websites (e.g. courier tracking pages or payment gateways). We are not responsible for their content or privacy practices. Please review their policies when visiting.